While generative AI dominates the headlines with its creative prowess, it is agentic AI that will transform the modern enterprise. Nowhere will this impact be more apparent than in L1 technical support — a high-volume, high-friction function. Here, agentic AI can dramatically improve customer satisfaction through faster resolution, while reducing cost and response time. Agentic … Continue reading Revolutionizing Tech Support with Agentic AI
Is the boom over for Tech?
The techverse is full of doom and gloom. There is news of job loss and shutdown everywhere. Is this the end? No. this is part of a regular economic cycle. There are opportunities within.
How to get duplicate mark list from CBSE easily, without FIR or newspaper publication
You can get duplicate mark list and migration certificate from CBSE easily by applying online without doing any newspaper advertisement or police FIR. If you have ever lost your child's CBSE mark list or migration certificate, you can imagine the panic you will face. Search online on how to get a duplicate and you will … Continue reading How to get duplicate mark list from CBSE easily, without FIR or newspaper publication
A strange Tango featuring Ukraine, Putin, Modi and Niazi
On the day that Russia attacked Ukraine, Pakistani Prime Minister Imran Khan Niazi landed on an official visit to Moscow. The first one by a Pak PM in 23 years. On the same day, after his meeting with Niazi, Putin calls up Indian Prime Minister. Are these coincidences?
The consumerization of B2B SaaS
The growing demand from smaller startups, gig workers and SMSEs are making B2B SaaS players adopt some tricks of the trade from their B2C counterparts In this piece (9 ways…), I had discussed how B2B SaaS is inherently different from B2C SaaS. There, I had mentioned in passing that B2B SaaS is increasingly incorporating B2C … Continue reading The consumerization of B2B SaaS
the metaphysics of existence 